DELIVERY GUIDELINES & INFORMATION

Our priority is to provide a safe and efficient delivery process for our subcontract delivery partners and all our customers.

Our delivery partners will always extend every professional courtesy, care, and assistance when placing your furniture where required. However, it is the delivery team's discretion to proceed with delivery if any danger ensues. Such danger is regarded as anything posing a threat to your furniture, the client's property, or their physical health and safety. They aim to provide a professional delivery service as well as prevent any damage during the transportation of your products when delivered to your home.

Please note that our furniture delivery is to the ground floor only. (If you need our subcontractor to deliver your items upstairs, please send an email to us; an extra charge applies)

Whilst our sub-contractors take extreme care when performing your delivery, we will not be held liable for any damage caused when fulfilling your delivery requirement. Any property damage must be reported directly to the subcontract delivery driver/team and recorded at the time of delivery.

Our delivery teams require your room/s to be ready and clear with sufficient access. We require all customers to forewarn us of any access and delivery path challenges, such as narrow stairs or staircases, steep driveways, elevators, or partly built homes. You are also required to protect your floors, remove objects that may be in your way that could cause damage or pose a health and safety risk.

DELIVERY & ESTIMATED LEAD TIMES

Every attempt will be made with our logistics partners to meet the estimated delivery time frames quoted. However, the nature of our business means many of our products are imported, and we may encounter some unexpected delays that are beyond our control. Keep in mind that your location and order size will ultimately impact the speed of delivery to you.

Delivery dates can only be provided for products that are in stock. If a product/s needs to be specially ordered, you will be notified via text message once your products/s has arrived.

You must note that all estimated lead times must be used as a guide only and cannot be guaranteed.

Note: For Interstate Deliveries, please allow up to 15 business days for all deliveries in case of delays. For non-fragile rural deliveries, please allow up to 12 business days from the time of dispatch.

EXPECTATIONS & DELIVERY CHECKLIST

In order for us to provide an efficient & effective delivery service, we ask you to inform us of any potential difficulties associated with your delivery.

Furniture is also more often large & delicate; therefore, we ask that you provide us with as much information which can include measurements and/or photos of the delivery path, which may include staircases, lifts, steep driveways, and narrow hallways/access points.  Our sub-contract delivery teams follow a strict delivery process, ensuring a safe, reliable service, and as a result, we may require some extra time to deliver your goods.

ON THE DAY OF DELIVERY

Our drivers will always attempt to contact you before the arrival of your delivery. In the event of any delay as described above, the driver will call and make you aware of the delay and advise if we need to reschedule the delivery. You must ensure that all items delivered are correct, complete & have been checked & are not damaged.

Once you are satisfied you have received our products in good order & condition, you will need to have someone over the age of 18 available to sign for the product/s on your order & they must be able to provide proof of ID, e.g., a license, or the credit card used to pay for the invoice. If there is no one on-site during the allocated, confirmed delivery time frame, re-delivery charges will apply.

If you encounter any problems with the products that have been delivered, please contact us at (03) 8510 9982 or email us at info@ozhomedepot.com as soon as possible.

WHAT OUR DELIVERY CONTRACTORS CAN & CAN’T DO

THEY CAN:

• Make themselves known to you on arrival and assess the area where you would like your goods placed and installed.
• For all Room Of Choice deliveries, the products will be unboxed and assembled for you.
• For Standard Drop Off deliveries, it will be left in the packaging. We request and recommend that you check and accept that your order has been received in good order and condition prior to the team leaving

THEY CAN’T:

Occupational Health & the safety of our sub-contract drivers is important to us. Therefore, they are not permitted to do the following:

• Remove their footwear
• Lift any items over balustrades, obstructions, through windows, or any other difficult obstacles
• Remove doors or any other fixtures
• Enter a residence that is not occupied
• Remove or move old/existing furniture products
• Leave any unpaid items on your premises
• Remove or return to collect any unwanted packaging. Please note that all packaging material is to be left at the delivery address premises. It is the responsibility of the client to dispose of this material collectively and sustainably.

The importance of health and safety is our priority, as is the safety of our staff, sub-contract delivery teams, and members of the public. We understand that they must be given the highest level of protection against risks to their health and safety. If, for any reason, our delivery teams believe that a delivery poses a health and safety risk, they are within their right to refuse to perform the delivery. If a specialized service is required to uplift any products through an unconventional means, the cost to do so will be at the expense of the purchaser, NOT OZHomeDepot Furniture. In the event of a re-delivery due to the reasons above, you will be charged a minimum delivery fee as per the OZHomeDepot Delivery Guide. If there are multiple items, additional charges will apply.

INTERSTATE DELIVERIES

At OZHomeDepot, we strive to provide you with the best possible delivery experience to complement our range of exclusive products.

We deliver to Australia's major cities, from Melbourne to metropolitan areas within New South Wales and Queensland. However, regional deliveries within those states are limited, and occasionally we will not be able to make a delivery.

If you’re in a non-delivery area, please phone us at (03) 8510 9982, and we can provide you with a quote.

Please note that our furniture delivery is to the ground floor only.

If a delivery is in a multi-level building or requires difficult access to perform the delivery, the delivery company will not travel past the ground-floor front door.

We utilize various delivery methods depending on the size of your order. Flat-packed, case, and bulky goods are sent via selected freight and courier service providers – these are usually delivered to your door by a single serviceman. Customers may be required to assist the delivery driver in carrying heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon checkout.

Most courier services do not provide an option to book a specific delivery day or time, and surcharges may apply if rescheduling is required. Unpacking, rubbish removal, and assembly may not be included with interstate deliveries.

We reserve the right to refuse delivery to specific locations for items that we deem to have a Health & Safety risk. This includes the potential loss or damage of a product, and or to locations that are inaccessible with standard transport and delivery services. In these circumstances, you can choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

Please note: All deliveries are subject to stock availability, and estimated lead times vary based on the type of product ordered and the delivery address.

* Some exclusions apply – For more details, please email us at info@ozhomedepot.com.au

Our delivery locations include metropolitan areas within New South Wales, Queensland, and Victoria. Regional deliveries within those states are limited, and some goods are unable to be delivered.

Due to fragility, size, and packaging, selected products are restricted for delivery to the Melbourne metro area only. These products will not calculate the total shipping costs in the cart as they cannot be delivered interstate.