Returns & Cancellation Policy

At OZHomeDepot, we strive to provide high-quality furniture and a smooth shopping experience. Please review the following policy carefully before placing an order. By placing an order with us, you agree to the terms outlined in this Returns & Cancellation Policy.

RETURN OF GOODS

Please choose your purchases carefully, as refunds are not available if you have changed your mind or made an incorrect selection. However, if the item is defective, is not fit for its intended purpose, or is significantly different from its description or sample, you may be eligible for a refund, repair, or exchange in accordance with Australian Consumer Law.

If a return is approved, an administration and restocking charge of 20% of the total product price will apply. The refund amount, after deducting this cost, may take several business days to be processed back to your original payment method.

Should the warehouse team find that the returned product is not packaged in “as new” condition, an additional 10% of the product price may be deducted from the refund amount.

If our delivery company is required to collect the item for return purposes, additional delivery or collection costs may apply. For more information, please contact us at info@ozhomedepot.com.au.

Please return the goods to us as soon as reasonably possible after the defect is discovered, preferably within 14 days.

Where possible, goods should be returned with the original packaging and in their original condition.

OZHomeDepot reserves the right to refuse returns that do not meet the above conditions.

Important Notice: For health and hygiene reasons, we do not accept mattress returns once the packaging has been opened.

Floor stock, display items, clearance items, and specially discounted products are sold as final sale and are not eligible for return, exchange, or refund.

PRE-ORDER & CUSTOM PRODUCTS

All pre-order items, custom-made products, or made-to-order furniture are specially arranged or produced according to customer orders. Therefore, once an order for these items has been confirmed, it cannot be cancelled, returned, or refunded.

CANCELLATION POLICY

If a customer wishes to cancel their order, the request must be submitted in writing, stating the reason for the cancellation.

Orders cancelled within 24 hours of purchase may be approved at the discretion of OZHomeDepot, and a minimum administration fee of $45 may apply.

If an order is cancelled more than 24 hours after the date of purchase, a cancellation fee of 20% of the total order value will apply. This fee covers costs associated with administration, payment processing, inventory allocation, and other operational expenses.

Once an order has been processed, prepared for dispatch, or scheduled for delivery, additional costs may apply where applicable.

Orders that have already been dispatched cannot be cancelled.

If a cancellation request is approved, the refund will be processed within 7 business days after the request has been reviewed and confirmed.